Returns & Exchanges

We want you to love your custom formulas, which is why we offer a 100% satisfaction guarantee. If your unique blend isn't perfect, we provide a one-time reformulate or return within 30 days of delivery.

Return Process

• 1.
  Start Your Request

  Log into your account and visit our self-service return portal to select the items you wish to return or reformulate.

• 2.
  Share Your Feedback

  Tell us why the product didn't work for you so our chemists can understand how to improve your future custom blends.

• 3.
  Print and Ship

  Download your prepaid shipping label and attach it to your original packaging before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team receives your return, we will process your refund to your original payment method within 7 to 10 business days.