Frequently Asked Questions
Everything you need to know about your personalized beauty journey.
How do I customize my formula?
To customize your formula, take our hair, skin, or body quiz. You can select your goals, fragrance preferences, and even add your name to the bottle.
How long does shipping take?
Since every order is freshly filled and personalized just for you, please allow 5-9 business days for production and delivery within the continental US.
Can I change my subscription settings?
Yes, you can modify your delivery frequency, skip an upcoming shipment, or cancel your subscription at any time through your account dashboard.
What is your return policy?
We want you to love your formula. If you are not satisfied, contact us within 30 days of delivery for a one-time free reformulations or a full refund.
Are your products sulfate and paraben-free?
Absolutely. All of our products are formulated without sulfates, parabens, phthalates, or mineral oils, and we are 100% vegan and cruelty-free.
Do you ship internationally?
Yes, we currently ship to select countries including the UK, Canada, Australia, and many parts of the EU. International shipping times vary by location.